Forgetting your login password happens to many people, especially when using multiple platforms with different passwords — mixing them up is perfectly normal. The good news is that Binance provides a password reset feature, and the process isn't complicated. The prerequisite is making sure you're using the genuine APP — the one downloaded from the Binance official website is the official Binance APP. For iPhone installation, refer to the iOS installation guide. Here's a detailed walkthrough of the password reset steps.

Prerequisites for Password Reset

Before starting the reset, make sure you meet at least one of the following conditions:

  • You can receive emails at your registered email address
  • You can receive SMS on your bound phone number
  • You can use your bound Google Authenticator

If none of these three conditions are met (can't access email, phone number changed, Google Authenticator lost), you'll need to go through the manual customer service review process, which is more complex.

Resetting Password Through the APP

Step 1: Open the Login Page

Open the Binance APP and enter your email or phone number on the login page, but don't enter the password. Find and tap the "Forgot Password" or "Reset Password" link.

Step 2: Choose Verification Method

The system will list available identity verification methods, typically:

  • Reset via email
  • Reset via phone number

Choose the method for which you can receive verification codes.

Step 3: Receive Verification Code

The system will send a verification code to your chosen email or phone number. The code is usually 6 digits with a validity period of 10 to 30 minutes.

If using email and you haven't received the code after several minutes, check your spam folder. If using SMS and you can't receive it, refer to our separate article about SMS verification codes.

Step 4: Enter Verification Code

Enter the received verification code into the corresponding input field in the APP.

Step 5: Complete Additional Security Verification

To ensure the account owner is performing the operation, the system may require one or more additional security verifications:

Google Authenticator code: If you have Google Authenticator bound, you'll need to enter the current 6-digit dynamic code.

Email verification code: If you chose phone number in step 2, you may also need to enter an email verification code for secondary confirmation.

SMS verification code: If you chose email in step 2, you may be required to enter an SMS verification code.

Step 6: Set New Password

After all verifications pass, you can set a new password. New password requirements typically include:

  • Minimum 8 characters (12 or more recommended)
  • Include uppercase and lowercase letters
  • Include numbers
  • Preferably include special characters (such as !@#$%, etc.)
  • Cannot be the same as any of your recently used passwords

Enter the new password twice to confirm they match, then tap submit.

Step 7: Reset Complete

After successful password reset, the system will redirect you to the login page. Log in with your new password.

Security Restrictions After Password Reset

Note that after resetting your password, your account may be temporarily restricted from making withdrawals. This is Binance's security policy designed to prevent scammers from transferring assets by resetting the password of a compromised account.

The restriction period is typically 24 hours. During these 24 hours, you can log in normally, check market data, and make trades, but you cannot withdraw. The withdrawal function will automatically restore after 24 hours.

Resetting Password via Web Version

If operating in the APP isn't convenient, you can also reset your password through the web version on a desktop browser. The steps are essentially the same:

  1. Open the Binance official website
  2. Click "Log In"
  3. Enter your email/phone number and click "Forgot Password"
  4. Choose a verification method and receive the verification code
  5. Complete security verification
  6. Set a new password

The web version's advantage is that input and operations are more convenient, especially when you need to switch between multiple apps to copy verification codes.

Handling Special Situations

Can't Access Your Email Either

If you've also forgotten the password to the email you used to register on Binance or can't log in, you need to recover your email first. Major email providers (Gmail, Outlook, etc.) all have password recovery features. Recover your email access first, then reset your Binance password.

Phone Number Has Changed

If the bound phone number is no longer in use but your email still works, use the email method to reset your password. After successful reset, remember to immediately update your phone number to your current one in Security Settings.

All Verification Methods Unavailable

This is the worst-case scenario. You'll need to contact Binance online support or submit a ticket. Support will ask you to provide detailed identity verification materials to prove you're the account owner, including but not limited to:

  • Front and back photos of your ID document
  • A selfie holding your ID and a handwritten note (with today's date and "Binance password reset" written on it)
  • The registered email or phone number of the account
  • Screenshots of your most recent deposit or trading records
  • IP addresses or device information you've used

The review process typically takes 3 to 7 business days, and may take longer in extreme cases.

Password Management Tips

To avoid forgetting your password again, here are some suggestions:

Use a password manager: Tools like Bitwarden, 1Password, or KeePass are recommended. They can generate and save complex passwords, and you only need to remember one master password.

Don't reuse passwords across platforms: If you use the same password on multiple platforms, once one platform's password is leaked, your accounts on other platforms are also at risk.

Change passwords regularly: Changing your password every three to six months is a good practice.

Don't use overly simple passwords: Passwords like "123456," "password," and "abc123" can be cracked in seconds.

Don't write passwords in easily visible places: Notepad files on your desktop or plaintext passwords in phone notes are not secure. If you must write them down, keep them in a safe place at home and don't carry them with you.